Project Overview:

Fix My City

Helping city councils to react fast to service delivery challenges and allowing residents to actively participate in finding solutions to the challenges faced by the city.

My Role: Product Designer – UX Research, User Interviews, Journey Mapping, Sketching, Wireframing , Screen Flows, Visual Design, Interaction Design, Prototyping, User testing

July 2021 – December 2021

Web

Mobile

Civic Tech

Key results:

Within the first week of launch, the app had 50+ app downloads on Android and 80+ WhatsApp bot users.

CITE reported a 30% increase in number of WhatsApp reports.

As of January 2022, the app in built into a SaaS solution so that multiple city councils from any country can use it.

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